Enterprise Group Insurance Platform

One of India’s fastest-growing enterprises had crossed 5,000 employees across multiple locations. What should have been a benefit had become a daily nightmare.

Health insurance, life insurance, parental cover, top-ups, claims - everything was handled through emails, Excel sheets, and broker portals.

Employees were confused. HR was overwhelmed. Finance had no visibility.

The Daily Crisis

Every single day, the same problems repeated:

• Employees had no idea what their policy covered
• HR received 300+ insurance-related queries every month
• Claim status meant calling brokers or insurers manually
• Policy changes during onboarding/offboarding took days
• Dependents were added incorrectly or missed entirely
• No centralized view of utilization, premiums, or claims

The Numbers Were Brutal

• 38% of employees didn’t understand their own coverage
• Average claim resolution took 21–28 days
• HR spent 25% of their time only on insurance coordination
• 1 in 5 employees escalated insurance issues to management
• Annual premium leakage worth ₹1.6 crores due to poor tracking

They tried using insurer portals. They tried spreadsheets. They tried broker dashboards.

Nothing worked - because nothing was built for employees and HR together.

What We Built: A SecureNow-Like In-House Insurance Platform

At Sulonya Technologies, we built a centralized enterprise insurance management system designed specifically for large organizations with group policies.

Instead of forcing people to chase information, we made insurance transparent, self-service, and controlled.

We Unified Everything in One System

We connected:

• Group health, life & accident policies
• Multiple insurers & TPAs
• Employee HRMS data
• Dependent & parental coverage rules
• Claims, endorsements & policy documents

All under one secure internal platform.

What the Platform Could Do

Employee Self-Service Portal

• View policy details & coverage instantly
• Download e-cards & policy documents
• Track claim status in real time
• Raise endorsements (add/remove dependents)
• FAQs in simple language (no insurance jargon)

HR & Admin Dashboard

• Real-time employee insurance eligibility
• Onboarding & exit-linked policy automation
• Dependent validation rules
• Claim ratio & utilization analytics
• Policy-wise premium tracking
• Insurer & TPA performance visibility

The Technical Stuff (Simplified)

• Web-based enterprise application
• Role-based access (Employee / HR / Admin / Finance)
• Secure API integrations with insurers & TPAs
• Scalable architecture supporting 10,000+ users
• Audit logs & compliance-ready data storage
• Designed to integrate with existing HRMS

Smart Automation We Added

• Auto-enrollment on joining
• Auto-deactivation on exit
• Eligibility checks for parents & dependents
• Claim escalation alerts
• Policy renewal reminders
• Exception reporting for premium leakage

The Results Changed Everything

First Month

• HR queries dropped by 42%
• Employees started tracking claims themselves
• Zero manual follow-ups for e-cards
• Onboarding insurance time reduced from days to minutes

Six Months Later

• 71% reduction in HR insurance workload
• Claim turnaround time reduced by 35%
• Premium leakage reduced by ₹1.2 crores
• Employee satisfaction score increased significantly
• System handled 100% of insurance ops internally

One Year Later: Total Control

• Single source of truth for all insurance data
• Predictable renewals & negotiations with insurers
• Better claim ratios due to visibility
• HR teams finally focused on people - not paperwork

Why This Actually Worked

• Built for enterprise scale, not generic retail insurance
• Designed around HR workflows, not insurer portals
• Simple UI for employees, powerful analytics for admins
• Secure, auditable, and future-ready

The Big Picture

This enterprise transformed insurance from a costly headache into a well-controlled employee benefit.

They didn’t just manage insurance - they owned the entire experience.

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Is Your Business Losing Customers to Operational Problems?

Delivery delays, inventory mistakes, and process bottlenecks don't just cost money-they cost trust. The same intelligent technology that transformed this logistics giant can solve your operational challenges too.

Sulonya Technologies specializes in:

• Predictive systems that see problems before they happen
• Smart automation that eliminates human error
• Real-time dashboards that give you control
• Custom solutions built for your specific challenges

Ready to turn your biggest operational headache into your competitive advantage?

Let's Talk: sales@sulonya.com

Call Us: +91-897-148-3428 / +91-997-252-3198

Learn More: sulonya.com

Don't wait for problems to cost you another customer. Let's build systems that predict, prevent, and perfect your operations.

Sulonya Technologies - We Build Solutions That Actually Work